AquaPortfolio ↗

DELIVERY / PRODUCT CASE

Water for customers.
Control for
the business.

From the first order to the next purchase. A water delivery system built from scratch: an app, a management dashboard and the logic that connects them.

Follow an order ↓

FULL-CYCLE DEVELOPMENT · iOS / ANDROID / WEB

Orders under controlTwo sides.
One system.
CHALLENGE

Automating water delivery

SCOPE

App + management dashboard

RESPONSIBILITY

From scratch to release

FOCUS

Customer, team, owner

01 / THE BUSINESS CHALLENGE

Behind a simple “deliver some water”
is an entire business.

Accept the order, check the schedule, verify payment, answer the customer and help them return. Each of these tasks has its place in the product.

01

Orders without the back-and-forth

A catalogue, saved addresses and purchase history let customers place orders themselves.

Customer experience ↗
02

A shared view for the team

App orders and purchases entered by a manager are handled in one dashboard, with statuses and filters.

Team workflow ↗
03

The next purchase is part of the plan

Reordering, rewards, referrals and push notifications give the business tools to engage its customer base.

Bringing customers back ↗

02 / ONE ORDER. THE WHOLE PROCESS.

See how
all the pieces connect.

Follow five steps, from choosing a product to ordering again. Each step shows a real screen from the relevant part of the system.

CUSTOMER / APP

A purchase starts with a choice.

Water, equipment and accessories share one catalogue. Each product page shows the price, rewards and an option to add it to the cart.

THE BENEFIT

Customers can explore the range and choose at their own pace.

Real interfaces · demo data

03 / THE TEAM’S WORKSPACE

An admin dashboard that
makes the process visible.

Payment, delivery, processing, customer and address sit together. Filters help the team focus on orders that need attention.

● ● ●AQUA / MANAGEMENT DASHBOARDORDERS
One place for every order

After a phone call, a manager can place an order by selecting the customer, products, address and delivery time.

A schedule with real constraints

Time slots, capacity and cut-off times are set for each day of the week.

Access based on roles

Separate accounts for administrators, heads of sales, managers, logistics coordinators and marketers.

04 / KEEPING THE RELATIONSHIP GOING

The delivery is complete.
The customer’s story continues.

Coming back is built into the product: a familiar purchase on the home screen, rewards in the profile and support a tap away.

01 / REORDER

A favourite purchase within reach

Customers can repeat their latest order from the home screen.

02 / STAY

Loyalty programme

A points balance, invitations for friends and configurable reward rules.

03 / STAY IN TOUCH

Support in the app

Customers send a message here; the team replies from the dashboard.

05 / EXPLORE THE DETAILS

The scope of the system.
Screen by screen.

Choose a part of the product, open a feature and enlarge the screenshot. Explore the daily work behind the interface.

Screenshots contain demo data and prices. Analytics figures do not represent implementation results.

01Home screen and reorderingEVERYDAY CONVENIENCE

Offers, the latest purchase and reordering, all in the app the customer already uses.

02Catalogue and product selectionORDERS

Customers browse from categories to products, compare prices and open the details.

03Order history and statusORDERS

Active, completed and cancelled orders are grouped separately. Items, address and total are all close at hand.

04Support chatCONTACT

Customers contact the team directly in the app. Quick questions help them start a conversation.

05Rewards and friend invitationsCUSTOMER RETENTION

The points balance and referral code are available in the profile. Customers can share their code with a friend.

06Home and office addressesEVERYDAY CONVENIENCE

Customers can save multiple addresses with delivery details in their profile, without entering them again.

07Services in the catalogueSERVICES

Alongside products, customers can browse services: equipment cleaning, installation, rental and maintenance.

01Orders and processingTEAM WORKFLOW

Delivery status, payment, customer and address appear in one list. Filters highlight unprocessed orders and those awaiting payment. The list can be exported to CSV.

02Orders placed by a managerTEAM WORKFLOW

A customer calls; the manager places the order in the same system. They can select a new or existing customer, products, address, delivery time and payment method.

03Delivery schedule and capacityLOGISTICS

Set daily time slots, order limits and cut-off times for each day of the week. These slots become available to customers at checkout.

04Customer profile and historyCUSTOMER BASE

Contact details, delivery addresses, rewards, referral code and purchase history share one customer profile. A separate section shows unregistered guests.

05Products and a multilevel cataloguePRODUCT RANGE

Manage product photos, descriptions, prices, promotions and rewards. Categories and subcategories organise the range; priority determines the display order.

06Services and service requestsADDITIONAL SALES

Add equipment cleaning, installation, rental or repairs to the services catalogue. Manage descriptions and availability; customer requests appear in a separate tab.

07In-app bannersMARKETING

Show customers new arrivals and special offers. Manage banner images, destinations, availability and display priority from the dashboard.

08Broadcasts and personal push notificationsCOMMUNICATION

Send offers to everyone, unregistered guests or a specific customer. Add an image and a link to a product or category. Notification permission is required.

09Automatic notificationsCOMMUNICATION

Enable separate push notifications for payment requests, order status changes and support replies. Customers hear about events without a manager sending messages manually.

10Customer chatsSUPPORT

The team replies to app enquiries from the support dashboard. Open and closed chats can be viewed separately. This demo screen has no enquiries yet.

11Loyalty programme rulesREPEAT PURCHASES

Set the reward for referring a friend and the maximum share of an order payable with points. Loyalty terms are configurable for each company.

12Analytics and report exportTHE OWNER’S VIEW

View revenue, order count, average order value, popular products and payment methods. Choose a day, week, month or custom period and export the report to Excel.

13Refund requestsPAYMENT CONTROL

Refund requests have a dedicated section with search and statuses: pending, approved and rejected. Managers can track progress on requests. This demo screen has no requests yet.

14Team and access rolesTEAM MANAGEMENT

Create individual employee accounts and assign roles: administrator, head of sales, manager, logistics coordinator or marketer. The screen shows the new employee form.

15Helping customers sign inTECHNICAL SUPPORT

A dedicated section helps investigate SMS sign-in issues, with phone search, code expiry and status. It supports customers who cannot sign in. The demo screen has no active codes.

06 / PRODUCT LOGIC

The value is in the connections.

The catalogue, orders, customer base and communication work as parts of one product. Changes in the dashboard determine the products, offers and delivery slots available to customers.

CUSTOMER

Mobile app

Browse · order · status
Addresses · rewards · chat

SHARED LOGIC

Aqua

Orders and customers
Rules and events

TEAM

Management dashboard

Processing · schedule · catalogue
Support · marketing · reports

01

Events replace manual reminders

Push notifications for payment requests, status changes and support replies are configured separately.

02

Configurable rules

Referral rewards and the share payable with points are managed from the dashboard.

03

Exceptions have their own workflows

Refunds, support enquiries and sign-in assistance have dedicated sections.

PAYMENT AND CONTROL

Familiar ways to pay.
Clear statuses for the team.

The product supports payment on delivery and online payment through Monobank or WayForPay. Available methods are configured for the company, while refund requests have a dedicated section with statuses.

MOBILE EXPERIENCE

Flutter

Apps for iOS and Android: the customer interface for interacting with the system.

BACKEND

Go

The product backend: API and business logic connecting the app to the management dashboard.

DATABASE

PostgreSQL

A relational database for organised storage of system data and the relationships between records.

07 / THE FULL CYCLE

From a blank page
to a released product.

The project was built from scratch and taken through to release. The work centred on a complete journey, from business rules to the interfaces used by customers and the team.

  1. 01

    Processes and workflows

    The customer journey, manager workflows, and rules for ordering, payment and delivery.

  2. 02

    Product design

    App and dashboard structure, user roles and connections between features.

  3. 03

    Interfaces and implementation

    Customer screens, the management dashboard and shared system logic.

  4. 04

    Payment and communication

    Payment methods, order events, push notifications and support.

  5. 05

    Testing the full journey

    From choosing a product in the app to managing the order in the dashboard.

  6. 06

    Preparation and release

    The final stage of the full cycle: taking the product beyond the development environment.

YOUR NEXT STORY

Which process in your business
is ready to become a system?

An app, a workspace for the team and the logic between them.
From the first challenge to a product ready to launch.

Discuss my project ↗