CIVIC TECH / MOBILE PRODUCT
Check a bill. Find your tariff. Be heard. A mobile product connecting consumers, suppliers and the regulator.
Explore the project ↓01 / THE CHALLENGE
Tariffs, suppliers, rules and enquiries are scattered across different places. The product’s task is to turn that complexity into a sequence of clear steps.
The specification combines three areas: information, consumer protection and public oversight. This requires shared logic for data, addresses, organisations and communication.
This case study presents the initial concept and the project screens provided. Figures, tariffs and dates shown are historical demo data.
02 / THE USER JOURNEY
INFORMATION
Users choose a service and location. This context helps them find the relevant supplier and tariff.
A broad dataset becomes an answer to a personal question.
03 / INTERFACES
Eight screens from the project materials.
Select any screen to explore the details.
Region, consumer type and supplier narrow the search to relevant information.
Suppliers and their tariffs alongside a map.
The calculation result and the next action: add a photo or submit a complaint.
Supplier information and a way to contact them.
A specific service centre, feedback and an indication of whether the problem was resolved.
A description, documents, photos and separate consent to publication.
Choose an event and register to join the discussion.
Details needed for a personal enquiry and a response.
04 / THE SCOPE
Tariffs, bill checks and an energy directory. Open data should support everyday decisions.
Complaints and compensation claims. The specification calls for generating a submission based on the user’s situation and routing it to the relevant organisation.
Supplier ratings, misconduct reports, public hearings and “I want to be an inspector” — inspecting sites covered by investment programmes.
05 / BEYOND THE SCREEN
Every action connects a person, data and a responsible recipient. The structure below reflects the technical specification.
Address · service · situation
Photos · documents · feedback
Directories · checks · forms
Organisation selection and routing
Enquiries and responses
The specification calls for updating tariffs and directories from regulator data. The quality of that data determines the accuracy of the answer given to users.
Administration includes moderating reviews and inspector reports, managing content and viewing user counts.
Personal enquiries require consumer details. For corruption reports, the specification also provides for an anonymous workflow.
This diagram describes product requirements; it does not show an actual admin dashboard.
06 / CONSIDERED DETAILS
The region determines the relevant suppliers, service centres, sites and events.
Collecting text is only the start: the system needs to identify an organisation, include the required details and provide a path for a response.
On the misconduct report screen, consent to publication is separate from the description of the situation.
The requirements cover household and non-household consumers, Ukrainian and English, and iOS and Android.
07 / IMPLEMENTATION
Full-cycle development from scratch: mobile apps, backend and database.
Interfaces for iOS and Android, from information search to enquiry forms.
API and business logic connecting user workflows with data operations.
Structured storage of product data and the relationships between records.
08 / PUBLIC CONTEXT
Ukraine’s National Energy and Utilities Regulatory Commission (NEURC) reports that the app was presented on 21 February 2019 with DiXi Group as part of USAID’s Transparent Energy project. The regulator’s letter describes complaints and compensation claims received through the app.
NEURC announcement · 2019 ↗The current app may differ from the historical materials in this case study.
Current App Store listing ↗YOUR NEXT STORY
From scattered data and manual tasks to a complete digital product.
Discuss a project ↗